Shipping Policy

At Dames Mode, we aim to provide a clear and reliable shipping experience for all customers. Please review our Shipping Policy below before placing an order.

1. Order Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Please note:

• Orders are not processed or shipped on weekends or public holidays
• During peak seasons, promotional periods, or high order volume, processing times may be slightly extended
• Orders may be delayed if additional payment verification is required

Once your order has been processed and shipped, you will receive a shipping confirmation email where applicable.

2. Shipping Time

Estimated delivery times may vary depending on the destination, local carrier operations, customs processing, and other external factors.

Typical estimated delivery times are:

• United Kingdom: 5–10 business days
• Europe: 7–15 business days
• United States & Canada: 7–18 business days
• Australia & New Zealand: 8–18 business days
• Other International Destinations: 10–20 business days

Please note that these delivery times are estimates only and are not guaranteed.

3. Shipping Fees

Shipping fees, if applicable, will be clearly displayed at checkout before you complete your purchase.

We may offer:

• Standard shipping rates based on destination
• Promotional free shipping offers on qualifying orders
• Additional charges for remote areas or special delivery requests, where applicable

Any shipping charges paid at checkout are non-refundable unless otherwise required by law or if the issue is caused by our error.

4. Shipping Destinations

We currently ship to multiple countries and regions. Availability of shipping to your location will be confirmed at checkout.

Please note:

• Some destinations may be unavailable due to carrier limitations, customs restrictions, or operational reasons
• We reserve the right to limit or refuse shipping to certain locations at any time

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your country’s regulations.

Please note:

• These charges are the responsibility of the customer unless otherwise stated on our website
• Customs processing may cause delays beyond our estimated delivery times
• We are not responsible for delays caused by customs authorities

If a package is refused due to unpaid customs duties or import charges, any resulting return fees or losses may be deducted from the refund amount where applicable.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please make sure:

• Your shipping address is correct
• Your contact information is accurate
• Any apartment, unit, or building details are included where necessary

We are not responsible for delays, failed deliveries, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

7. Tracking Information

Tracking information may be provided for eligible shipments where available.

Please note:

• Tracking updates may take time to appear after shipment
• In some cases, tracking may be limited depending on the destination or local carrier
• Not all shipping methods may include full tracking coverage

8. Delayed, Lost, or Undelivered Packages

While we work with trusted shipping partners, delivery delays may occur due to circumstances beyond our control, including:

• Customs inspections
• Carrier disruptions
• Severe weather
• Peak season congestion
• Local delivery issues

If your package appears delayed, lost, or undelivered, please contact us and we will do our best to assist.

Email: payment@damesmode.org
Phone: +44 7360251418

We may investigate with the shipping carrier before approving a replacement or refund.

9. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please include:

• Your full name
• Order number
• Photos of the damaged packaging
• Photos of the damaged item(s)

We will review the issue and provide an appropriate solution where applicable.

10. Split Shipments

In some cases, items from the same order may be shipped separately due to product availability, packaging considerations, or logistics arrangements.

If this occurs, you may receive separate shipments and tracking details.

11. Contact Information

If you have any questions about shipping, delivery, or order status, please contact us:

DAMES MODE LTD
Website: damesmode.org
Email: payment@damesmode.org
Phone: +44 7360251418

Registered Address:
29 Anson Walk
Ilkeston
United Kingdom
DE7 8PY

By placing an order on damesmode.org, you agree to this Shipping Policy.