Refund Policy

At Dames Mode, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Refund Policy below.

1. Refund Eligibility

Refund requests may be accepted for eligible items within 30 days of the delivery date.

To qualify for a refund:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• The item must not show signs of wear, damage, or misuse
• Proof of purchase or order confirmation must be provided

We reserve the right to deny refund requests that do not meet these conditions.

2. Non-Refundable Items

The following items are generally not eligible for refunds:

• Earrings that have been worn or opened after delivery
• Personalized or custom-made jewelry
• Final sale or clearance items marked as non-refundable
• Gift cards, if applicable
• Shipping charges, unless the refund is due to our error

If an item is not eligible for a refund, this will be indicated on the product page or at checkout where applicable.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

• Full name
• Order number
• A description of the issue
• Clear photos of the item and packaging

After reviewing the issue, we will determine the appropriate resolution, which may include:

• A full refund
• A partial refund
• A replacement item
• Store credit, where appropriate

4. How to Request a Refund

To request a refund, please contact our customer support team before returning any item.

Email: payment@damesmode.org
Phone: +44 7360251418

Please include:

• Full name
• Order number
• Email address used for the order
• Reason for the refund request

Returns sent without prior approval may not be accepted.

5. Return Shipping for Refunds

Unless the refund is due to a damaged, defective, incorrect, or undelivered item caused by our error, customers are responsible for return shipping costs.

We strongly recommend using a trackable shipping method when returning items. We are not responsible for returned packages lost or damaged during transit.

Original shipping charges are generally non-refundable unless otherwise required by law or due to our error.

6. Refund Processing

Once the returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If approved:

• Refunds will be issued to the original payment method used at checkout
• Please allow 5–10 business days for the refund to be processed after approval
• Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account

If the returned item does not meet the stated conditions, the refund may be denied or only partially granted where appropriate.

7. Order Cancellations

Orders may be canceled only if they have not yet been processed or shipped.

If you would like to cancel an order, please contact us as soon as possible after placing the order.

If the order has already been shipped, it cannot be canceled and must instead follow the standard refund/return process after delivery.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period:

• Check your bank account again
• Contact your credit card company or payment provider
• Contact your bank, as processing times can vary

If you have done all of the above and still have not received your refund, please contact us at payment@damesmode.org.

9. Contact Information

If you have any questions about this Refund Policy, please contact us:

DAMES MODE LTD
Website: damesmode.org
Email: payment@damesmode.org
Phone: +44 7360251418

Registered Address:
29 Anson Walk
Ilkeston
United Kingdom
DE7 8PY

By placing an order on damesmode.org, you agree to this Refund Policy.