FAQ

Welcome to Dames Mode. Below are answers to some of the most common questions about our products, orders, shipping, payments, returns, and customer support.

1. What does Dames Mode sell?

Dames Mode is an online store specializing in women’s jewelry and accessories. Our collections may include necklaces, earrings, bracelets, rings, and other fashion jewelry designed to complement a variety of styles and occasions.

2. How can I place an order?

Placing an order is simple:

1. Browse our products
2. Select the item(s) you would like to purchase
3. Add them to your cart
4. Proceed to checkout
5. Enter your shipping and billing information
6. Complete payment using an available payment method

Once your order is successfully placed, you will receive an order confirmation email where applicable.

3. What payment methods do you accept?

We accept secure online payments through the payment methods available at checkout, which may include major credit and debit cards such as:

• Visa
• Mastercard
• American Express
• Maestro
• Other supported payment methods displayed at checkout

All payments are processed securely through trusted third-party payment providers.

4. Is my payment secure?

Yes. We use secure, encrypted payment processing systems to help protect your payment and personal information.

We do not directly store your full payment card details on our website.

5. How long does order processing take?

Orders are usually processed within 1–3 business days after payment is successfully received and verified.

Please note that processing times may be slightly longer during holidays, promotional periods, or times of high order volume.

6. How long does shipping take?

Estimated delivery times vary depending on the destination:

• United Kingdom: 5–10 business days
• Europe: 7–15 business days
• United States & Canada: 7–18 business days
• Australia & New Zealand: 8–18 business days
• Other International Destinations: 10–20 business days

These delivery times are estimates only and may be affected by customs, carrier delays, weather, or other external factors.

7. Do you ship internationally?

Yes, we ship to multiple countries and regions. Shipping availability will be confirmed during checkout based on your location.

If your country is unavailable at checkout, it may be due to shipping restrictions or carrier limitations.

8. How much does shipping cost?

Shipping costs, if applicable, are calculated and displayed at checkout before payment is completed.

We may also offer promotional free shipping on qualifying orders from time to time.

9. Will I receive tracking information?

Tracking information may be provided for eligible orders where available.

Please note that tracking updates may take some time to appear after shipment, and tracking visibility may vary depending on the shipping method or destination.

10. Can I cancel my order?

Orders can only be canceled if they have not yet been processed or shipped.

If you need to cancel an order, please contact us as soon as possible after placing it.

If your order has already been shipped, it cannot be canceled and must follow the return process after delivery.

11. Can I return an item?

Yes, eligible items may be returned within 30 days of delivery, provided they are:

• Unused
• Unworn
• In original condition
• In original packaging

Please review our Return & Refund Policy for full details and return conditions.

12. Are any items non-returnable?

Yes. Certain items may not be eligible for return due to hygiene or customization reasons, including:

• Earrings that have been worn or opened after delivery
• Personalized or custom-made jewelry
• Final sale or clearance items marked as non-returnable
• Gift cards, if applicable

13. How do I request a refund?

To request a refund, please contact us before returning any item.

Please include:

• Full name
• Order number
• Email address used for the order
• Reason for the refund request

Refunds are subject to inspection and approval according to our Refund Policy.

14. Do you offer exchanges?

Yes, we may accept exchange requests for eligible items within 30 days of delivery, subject to product condition and availability.

Please review our Exchange Policy for complete details before requesting an exchange.

15. What if I receive a damaged, defective, or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

• Your full name
• Order number
• A description of the issue
• Clear photos of the item and packaging

We will review the issue and offer an appropriate solution, which may include a replacement, refund, exchange, or store credit where applicable.

16. Do I need to pay customs duties or import taxes?

For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your country’s regulations.

These charges are generally the responsibility of the customer unless otherwise stated on our website.

17. How can I contact customer support?

If you have any questions about products, orders, payments, shipping, returns, or policies, please contact us:

Email: payment@damesmode.org
Phone: +44 7360251418

We aim to respond to customer inquiries within 1–2 business days.

18. What are your customer service hours?

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (GMT)
Saturday: 10:00 AM – 4:00 PM (GMT)
Sunday: Closed

19. Where is Dames Mode located?

DAMES MODE LTD
29 Anson Walk
Ilkeston
United Kingdom
DE7 8PY

Website: damesmode.org

20. How can I learn more about your policies?

You can review our website policies through the footer links, including:

• About Us
• Contact Us
• Payment Policy
• Shipping Policy
• Return & Refund Policy
• Exchange Policy
• Refund Policy
• Privacy Policy
• Terms of Service

If you need further assistance, please contact Dames Mode and we will be happy to help.