Exchange Policy

At Dames Mode, we want every customer to feel satisfied with their purchase. If you would like to exchange an item, please review the policy below before submitting a request.

1. Exchange Eligibility

We accept exchange requests for eligible items within 30 days of the delivery date.

To be eligible for an exchange, the item must meet the following conditions:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging
• The item must not show signs of damage caused by use, mishandling, or improper care
• Proof of purchase or order confirmation must be provided

We reserve the right to refuse exchange requests that do not meet these conditions.

2. Non-Exchangeable Items

For hygiene and product protection reasons, certain items are not eligible for exchange, including:

• Earrings that have been worn or opened after delivery
• Personalized or custom-made jewelry
• Final sale or clearance items (if marked as non-exchangeable)
• Gift cards, if applicable

If a product is not eligible for exchange, this will be clearly stated on the product page or at the time of purchase where applicable.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

• Full name
• Order number
• A description of the issue
• Clear photos of the item and packaging

After review, we will provide an appropriate solution, which may include a replacement, exchange, refund, or store credit where applicable.

4. How to Request an Exchange

To request an exchange, please contact our customer support team before returning the item.

Email: payment@damesmode.org
Phone: +44 7360251418

Please include:

• Full name
• Order number
• Email address used for the order
• The item you wish to exchange
• The reason for the exchange
• The replacement item or variation requested, if applicable

Returns sent without prior approval may not be accepted.

5. Exchange Shipping Costs

Unless the exchange is due to a damaged, defective, or incorrect item, customers are responsible for the cost of return shipping.

If the exchange is approved, customers may also be responsible for any additional shipping charges related to sending the replacement item, unless otherwise stated by us.

We recommend using a trackable shipping method for all returns. We are not responsible for items lost or damaged during return transit.

6. Exchange Processing

Once your returned item is received and inspected, we will notify you whether your exchange request has been approved.

If approved:

• The replacement item will be processed and shipped based on availability
• If the requested replacement item is unavailable, we may offer:
  • A similar item
  • Store credit
  • A refund, where appropriate

Exchange processing times may vary depending on product availability and shipping timelines.

7. Price Differences

If the replacement item has a different price than the original item:

• If the replacement item costs more, you may be required to pay the price difference before shipment
• If the replacement item costs less, we may issue a partial refund or store credit, at our discretion

8. Alternative Option

If you prefer, you may return the eligible item under our Return & Refund Policy and place a new order separately for the desired product.

9. Contact Information

If you have any questions about exchanges, please contact us:

DAMES MODE LTD
Website: damesmode.org
Email: payment@damesmode.org
Phone: +44 7360251418

Registered Address:
29 Anson Walk
Ilkeston
United Kingdom
DE7 8PY

By placing an order on damesmode.org, you agree to this Exchange Policy.